Terms & Conditions
Substitutions may be necessary to ensure that your
arrangement or specialty gift is delivered in a timely manner. The
upmost care and attention is given to your order to ensure that it is as
close as possible to the requested item.
In arrangements of assorted flowers, the colors shown online will be used if possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt possible to match the flower, but may substitute for another color.
If the floral container shown online is not available, a similar container will be used.
For green and blooming plants, similar plants may be substituted of equal or greater value.
For one-of-a-kind plants, such as orchids, we will make every attempt possible to match the plant, but may substitute for another color.
If the plant container shown online is not available, a similar container will be used.
Specialty Gifts :
A specialty gift may be substituted with another specialty gift of equal or greater value in the same theme and category.
All delivery incurs a 4.50$ fee or more.
Price of Roses :
Price for fresh roses may rise from February 6th to February 15th due to the high demand in the market for Valentine's Day.
Prices will be charged in the delivery location currency. Orders delivered in Canada will be charged in CAD and orders delivered in USA will be charged in USD currency.
Our guarantee disclaimer is to provide you with information so you understand how we work with FTD and to tell you about the changes that can occur in your delivery.
Availability of products:
The product received can vary from the picture you see on our website. The FTD code you see online is a universal code for all florists and is simply for identification and tracking purposes. All orders will be processed as closely to the image as possible. If a situation shall arise where we must alter the order we will determine whether or not to contact the customer to discuss the modification that will possibly be applied. Rest assured we will do all we can to ensure that you are a satisfied customer.
Price of flowers :
The price of each flower can vary from one florist to another. Flower shops can charge higher prices than the price shown on our website. For that reason, it is possible to receive an order with a superior or inferior number of flowers than the number shown on the picture. Please keep in mind that the prices on our website represent an average price based on different florist and locations and may vary from one flower shop to another.
Our policy is to replace any undesired item within 48 hours upon request or we can issue a credit towards your next order. No refunds will be issued unless the delivery was not made. We reserve the right to decide what amount will be refunded or applied to the next order to ensure customer satisfaction.
Undelivered Product :
In case an item has not been delivered with your order (card, balloons, vase, teddy bearâ€¦) please notify us and we will reship that item within 48 hours and at no extra cost. To apply a credit, we will need the customer's credit card information. Please note that for security purposes all credit card numbers that are given by internet or by phone will be automatically deleted from our database as soon as they are processed.
Time and Hours of Delivery :
In case an order has not been received on the day you requested, please do not hesitate to contact us. It will be our pleasure to investigate and determine the reason. The common policy for almost all florists is to make a courtesy call prior to the delivery to make sure that someone is home to receive the product. If you prefer that we don't call just simply note it in the Special Instructions area when placing your order and we will respect your request. If no one was home at the time of delivery, thus requiring a second delivery, a surcharge fee might be applied. Finally, you can also write any specific details in the Special Instructions area when placing your order such as delivery hours, location details or any special notes, and we will do our best to make it happen.
While placing your order, you will also have the possibility to select AM (Morning) or PM (After-noon) for your preferred delivery time. Again, we will do our best to deliver your products at the time requested if at all possible, however, deliveries may be delayed for several reasons beyond our control, such as but not limited to, weather conditions or client demand. For that reason we cannot be held responsible or issue any refunds for any late deliveries once they are completed. But rest assured that our team does all it possibly can to offer you the best service on time with professionalism because our first concern is customer satisfaction.
Several Florists are closed on Sundays. On these days we do our best to find Florists that can deliver your product. In exceptional cases where no Florists are available on that day we will contact you to make delivery arrangements on the closest days such as Saturday or Monday.
FlowersEzGo.com is a company with three generations that is dedicated to making your shopping of flowers as simple as possible. We will do our best to respect your requests and offer you professional service with a personal experience. Thank you for your trust in our company for more than 55 years now!